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About us

Damen Services' vision is to be the strategic partner for our customers for sustainable support during the life cycle of its ships. We achieve this by exceeding our customers' expectations by delivering innovative solutions and proven concepts. We work together in a safe manner, with competent and committed colleagues and partners, always and everywhere in the world.

We support Damen's central sales organization in the sale of ships by creating added value in the form of services. By providing excellent service, we increase the chance that a customer will choose Damen again when replacing or expanding their fleet.

The department offers a broad portfolio of services for the entire life cycle of a ship built by Damen. This includes handling warranty calls, providing training, supplying spare parts, providing maintenance and carrying out modifications and repairs. This is reflected in the behavior of its employees; they are always available, proactive, keep their agreements and always go the extra mile.

Within the Services department the question is always: How do we make it happen?

The role

The travel desk serves as an internal travel agency for the complete Damen Services division. Damen Services has approximately 330 employees. The travel desk is the expertise centre for travel requests and visa applications. Handling the whole process from booking till final settlements. This also includes all the contact with travel agencies, taxi companies etc.

As a Travel Desk Team Leader, you will provide leadership to the Travel Desk. This is a team of 3 experienced colleagues.

You make sure that the department is managed in such a way that the traveler feels relieved and the processing is efficient, leading to high internal customer satisfaction within the set conditions.

Key Accountabilities

This is a good fit if you like to do the following:

• Coordinate and direct employees within the team;
• Closely working together and cooperating with the team to get the work done;
• Ensuring occupancy in the Travel Desk;
• Supervise and guide employees in work execution;
• Answering questions and resolving escalations;
• Service of Travel Desk maintain and monitor working methods, procedures, customer friendliness and service level of the Travel Desk;

Skills & Experience

We are looking for a pragmatic, persuasive Team Leader Travel Desk with a solid personality, fitting within a dynamic organization with a hands-on culture:

• Preferably a completed Vocational or HBO education;
• Experience within the travel industry;
• Available for 24 – 32 hours;
• Strong leadership skills;
• Result-oriented, initiative, accurate and precise, planning and organizing skills;
• Mastery of Dutch and English;
• Decisive and at the same time flexible in your approach and works methodically;
• Able to influence, put things into perspective and also knows how to have the patience that is sometimes needed to achieve results;
• Communicating effectively with team members and stakeholders. Well able to manage expectations.

What we offer

At Damen we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That is why we continuously invest in your development. Damen offers you (in case of full time employment):

• A dynamic international working environment focusing on technology and innovation;
• Gross monthly salary between €3,400 and €4,600 with growth perspective;
• At least 40 days of annual leave;
• Profit sharing & pension allowance;
• Continuous focus on professional and personal development through our Damen Academy;
• An active social environment such as events and sports;
• A working from home policy. Giving you the opportunity to create a healthy work-life-balance;
• A role with lots of autonomy and focus on quality

The Services team is a close team that is going the extra mile for each other. Would you like to be part of this and contribute with your practical knowledge? Apply now via the application button!

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Recruiter:

Ankie van Hees

Email:

ankie.van.hees@damen.com

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.